Frequently Asked Questions
1. Can I purchase a style in-person?
We have a showroom which is also our studio. We are happy to have you come in! You just need an appointment. Please email us at Hello@shoplunasoul.com to schedule one.
2. These items say "One Size" how will I know if it fits me?
We recommend measuring yourself and then referencing our size guide. We are aware that one size does not fit every body type but we have done our best to design shapes that are accommodating to different body types. OUR SIZING GUIDE MAY BE OF GUIDANCE.
3. HOW DO YOU SOURCE YOUR FABRICS?
FABRIC SOURCING IS VERY IMPORTANT TO US. WE SOURCE SUSTAINABLE AND NATURAL FABRICS BECAUSE WE CARE ABOUT THE ENVIRONMENT AND REDUCING IMPACTS. WE ENSURE QUALITY, EXPECT TO WEAR YOUR LUNASOUL FOR YEARS TO COME.
4. I want something that I do not see in the "Shop" section. How can I buy it?
We offer special orders on styles that are not available in the "Shop" section. Please email us at HELLO@SHOPLUNASOUL.COM to learn more.
5. What boutiques carry LUNASOUL?
Currently, we are not accepting wholesale accounts. However, we like to be involved in the community. Stay tuned with our social media accounts to find out where we will be selling next.
6. Do you offer custom orders?
At this time, we are not accepting any custom orders.
7. I am interested in working/interning/BEING AN AFFILIATE at LUNASOUL.
We are always looking for enthusiastic and talented individuals to join our team. Please send an email with your cover letter and resume to HELLO@SHOPLUNASOUL.COM.
8. My recent purchase is damaged upon delivery. What should I do next?
We are so sorry to hear that! We want to make things right. Please refer to our "Returns + Exchanges" page for what to do next.
9. I am based internationally, can you guys ship to me?
Absolutely! We love international customers. Please reference the "Shipping + Handling" page for more details.
10. Something I want is on PRE-order. When can I expect it?
generally our wait time FOR OUR DOMESTIC MANUFACTURERS is between 6-8 weeks. We WILL HAVE YOUR piece sent out to you AS SOON AS POSSIBLE, thank you for your patience.
11. How can I learn about the latest products and upcoming events for LUNASOUL? Sign up with your email below!